QFix Software LLC

There seems to be no connection to FundsFix (or DonorsFix) when starting QuickBooks

When you start QuickBooks the first time after you install FundsFix (or DonorsFix) you should get a message asking your permission to establish a connection with FundsFix (or DonorsFix). After you set the permission, you should see the FundsFix (or DonorsFix) menu under the QuickBooks Company menu.

If FundsFix (or DonorsFix) is not under the QuickBooks Company menu verify that:

(Vista/Windows 7 users - Use this installation procedure)

  1. You are running a supported version of QuickBooks.
  2. FundsFix (or DonorsFix) is installed.
    1. Go to the Windows control panel installed program list
      For XP: Start - Settings - Control Panel - Add or Remove Programs
      For Vista/Windows 7: Start - Control Panel - Programs - Programs and Features
    2. Scroll through the list and see if FundsFix (or DonorsFix) is an installed program.
  3. FundsFix (or DonorsFix) is connected to QuickBooks.
    1. Start QuickBooks and select Preferences... under the Edit menu.
    2. Select Integrated Applications along the left side and Company Preferences along the top.
    3. FundsFix (or DonorsFix) should be listed as an Application Name and there should be a check mark in the left column next to the name.
    4. Select FundsFix (or DonorsFix) and click on Properties....
    5. The Allow this application to read and modify this company file check box should be checked and the remaining check boxes should not be set.
  4. If FundsFix (or DonorsFix) is not listed as an integrated application, try manually connecting to QuickBooks.
    1. Exit QuickBooks
    2. Following the procedure "Manually Connecting FundsFix to QuickBooks" (or "Manually Connecting Donors Fix to QuickBooks") in the FundsFix (or DonorsFix) help file - double click on FundsFixHelp.chm in C:\Program Files\QFix Software\FundsFix (or DonorsFixHelp.chm in C:\Program Files\QFix Software\DonorsFix)
    3. Restart QuickBoooks and check to see that FundsFix (or DonorsFix) is listed as an integrated application
  5. The QuickBooks installation may be damaged.
    1. Exit QuickBooks and locate the file reboot.bat (or reboot) located in c:\Programs Files\Intuit\QuickBooks xxxx where xxxx is a year. Double click on this file and when it finishes restart QuickBooks (using Run as Administrator for Vista and Windows 7). If the FundsFix (or DonorsFix) menu is not listed under the Company menu proceed to the next step.
    2. Uninstall FundsFix (or DonorsFix); uninstall QuickBooks; reinstall QuickBooks; reinstall FundsFix (or DonorsFix) and proceed like a new install.

*To check the QuickBooks release, start QuickBooks; press F2; and look for the "R" number on the first line after the word "Release". To update the QuickBooks release, use "QuickBooks Update..." under the Help menu.

© 2011 QFix Software LLC